Systems Coordinator - Salesforce (Maternity Cover)
Application deadline: Monday 21st January (9am)
Contract: Maternity Cover contract from January - August 2019 (TBC), Full-time (37.5 hours per week)
Salary: £30-33,000 (depending on experience, inc. London weighting)
Interview date: TBC
Annual Leave: 25 days p.a. (pro-rated)
Start date: ASAP
About The Access Project
The Access Project works with bright students from disadvantaged backgrounds, providing in-school support and personalised tuition to help them gain access to top universities. Why do we do this? Because at present just 1 in 50 young people from the most disadvantaged backgrounds gets into a top university compared to 1 in 4 of their most advantaged peers. Unless this improves, we are unlikely to see any significant improvements in social mobility in the UK.
As a charity we run a programme with 1,300 young people aged 14-18 across 31 schools. We recruit and train graduate volunteers to be exceptional tutors who work with our students for an hour a week to raise their grades. In addition, a dedicated school-based staff member mentors our students so they have the knowledge and support to make strong university applications. Our results show this approach works. Our students perform better than their peers academically, and independent analysis by UCAS has shown that students on our programme are twice as likely to get into a top university than another student with the same academic track record and background who has not had our support. As a charity our ambition is to reach more young people whilst maintaining this exceptionally high impact.
The Access Project currently works in London and the East and West Midlands. We have a growing team (currently 44 people) working in schools and in our regional offices. We are on a strong financial footing: we are on course for turnover of £2.0m in 2017-18, and will finish this financial year with over £550k in reserves. Our funding comes from a range of sources including schools, businesses, major donors and grant-making trusts. We know that there are many bright disadvantaged young people outside of our current geographies who have the talent to go on to top universities – but aren’t able to fulfil this potential. Our long-term ambition is to grow to national reach.
About the role
The Senior Systems Coordinator plays an integral role in helping The Access Project achieve its ambitions. The main responsibilities for this role is to lead on maintaining and improving Salesforce for the delivery and monitoring of our activities, including delivery of the programme, volunteer recruitment and management, and partnerships management. The system is optimised to serve the specific needs of the organisation and is intensively used by frontline staff and management on a daily basis. The Access Project has an ongoing service agreement (8 hours per month) with ImpactBox, a Salesforce development company, for significant changes to the system.
The postholder will have full oversight of the system and will support The Access Project to make ongoing changes to functionality so as to achieve its goals. This would involve both independently updating the system (making reports, adding/changing fields, user management etc.) and/or forwarding requirements to ImpactBox if the development requirements are significant.
Key Duties and responsibilities
- Maintain and improve the Salesforce systems for running The Access Project’s activities in line with requirements defined by the wider team, including Impact, Volunteering and Partnerships.
- Handle all the basic Salesforce Administrator functions including user account maintenance, reports and dashboards, workflows and other routine tasks.
- Proactively and effectively manage and solve user requests - from submission via Salesforce to completion - following up quickly and communicating changes or adjustments clearly to all relevant stakeholders.
- Steward the overall integrity of the Salesforce system by ensuring all changes are effectively and securely implemented.
- Liaise with ImpactBox, our external Salesforce services provider, to deliver development projects as required, based on needs identified internally.
- Map the processes and workflows that exist in The Access Project Salesforce system so that there are clear records for future reference and training.
- Experience in implementing, configuring or administering Salesforce.
- Excellent communication and customer service skills, especially when working with stakeholders who have a more limited understanding of the Salesforce system.
- Strong organisation skills and attention to detail.
- Ability to work independently, as well as part of a team, on multiple projects.
- Commitment to the mission of The Access Project.
- Awareness of the responsibility to report any safeguarding concerns, taking safeguarding responsibilities seriously as part of your everyday role.
- Prior experience working as a solo Salesforce admin (desirable).
- Knowledge of Clicktools or other web-form platform connected to Salesforce (desirable).
- Generous annual leave entitlement: 25 days plus Bank Holidays, plus Christmas-New Year closure.
- Professional Development: we are committed to developing our staff and help to provide professional development courses to complement and enhance your employment with us.
- Cyclescheme: This is a tax exemption scheme which allows employees to purchase cycles and safety equipment as a tax-free benefit, saving on average about half the cost.
- Travelcard Loan: For permanent staff who have passed their probation period, to help cover the cost of travel, with repayment options up to 12 month instalments per year.
- Flexible working options
The Access Project is committed to safeguarding and promoting the welfare of children and young people, and expects all staff and volunteers to share this commitment.
Disclosure of a Criminal Record
The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 does not apply to posts where there is access to children. This means that applicants for employment which involves working with children and young people must disclose any criminal record. If you are selected for appointment you will be subject to this procedure. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose. The application for an Enhanced Disclosure will be activated before your first day of work.
Guidance for candidates applying for a job with The Access Project. Please read this carefully BEFORE you start to fill in the application form.
The application form plays a crucial part in the selection process, both in deciding whether you will be invited to an interview and at the interview itself. It is vital that you complete this form as fully and accurately as possible. We will not make any assumptions about your experience, knowledge, skills and abilities to do the job. CV’s or responses such as ‘see CV’ will not be accepted.
Read the full vacancy details carefully before you start. All parts of the application form must be completed.
Complete this section fully, with relevant examples as evidence of your capabilities. All successful applicants will be required to produce documentary evidence of their eligibility to work in the UK*. Verification of identity is required before confirmation of appointment.
Present or most recent employment
It is important to give full information, including the organisation you work in, or most recent employment if not currently working, full dates, address and explanation of any gaps in employment.
All appointments are subject to verification of employment and suitability of the candidate for the post applied for. We reserve the right to approach any previous employer for a reference and to verify their identity, but will request your permission before doing so. If you have experience of working with children please include this as one of your references.
Ensure that you put in full dates, names addresses and your job title. Be careful not to leave any unexplained gaps. Details of part time and relevant voluntary work should also be entered.
Education, Qualifications and Training
- Ensure you give all the information requested, including dates, establishment where you studied and make clear the level of any examinations e.g. GCSE, GCE 'O' Level or 'A' Level or equivalents etc. and the grades you obtained. Also include here any skills training you have had. You will be required to produce original documentary evidence of any qualifications relevant to the job, and these will be detailed on the person specification.
- Proof of qualification is required before the appointment is confirmed.
PLEASE IGNORE THE NOTICE ON THE FOLLOWING PAGE AS LinkedIn Resumes CANNOT be accepted. We can only accept applications that have fully responded to the questions in the application form. Thank you for your understanding.
Please direct any queries to our email via: [email protected]
For further information about The Access Project, please see our website via: www.theaccessproject.org.uk